Business continuity management as an operational risk service provider: An approach to organisational resilience
Abstract
In today’s 24/7 business world, any disruption of operations is often disastrous — from both a reputational as well as a financial perspective. This paper discusses why this reality has diminished the perceived value of traditional ‘recovery capability’ business continuity management programmes among many organisations and executives. The paper proposes three steps to resiliency to show how resiliency programmes can reposition themselves to reverse this perception and provide increased value to the organisations they protect. The paper describes innovative, concrete steps to develop a programme that spans from a simple compliance, or recovery, programme, to becoming a resiliency risk service provider that can become the backbone of an organisation’s ability to maintain 24/7 availability.
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Author's Biography
Scott Baldwin is the Director of Enterprise Resiliency at Symantec, where he oversees the global business continuity and disaster recovery programmes. Scott specialises in creating sustainable, risk-based resiliency programmes for global, multibillion-dollar high-tech companies. Before Symantec, he worked for such companies as Safeway, PayPal and Charles Schwab, and most recently, designed and implemented the global resiliency programmes for eBay and Synopsys. Mr Baldwin also serves on the national board of the Association of Continuity Professionals, North America’s largest resiliency professional organisation, and is a writer, speaker and organiser for various organisations in the field of resilience.
Citation
Baldwin, Scott (2019, December 1). Business continuity management as an operational risk service provider: An approach to organisational resilience. In the Journal of Business Continuity & Emergency Planning, Volume 13, Issue 2. https://doi.org/10.69554/WMTF2005.
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