Knowledge Management

The information pioneer Thomas Davenport described knowledge management in the 1990s as “the process of capturing, distributing, and effectively using knowledge.” Over the years it has come to encompass the strategies and technologies deployed by companies to make their institutional knowledge and resources accessible and valuable to staff members and... read moreother partners. Knowledge Management has also become an academic discipline and covers the organisation of expertise and resources that originate outside the company as well as those that have been generated within it. In this series we will explore the role and value of knowledge management, some of the risks and challenges, and how it is developing in the age of artificial intelligence.