Dr. Jim Hamill Reader, University of Strathclyde, UK

Jim Hamill is Director of Communications and Director of the Institute for Customer Advantage at the University of Strathclyde. He is widely acknowledged as a leading expert on e-business and CRM strategy development for customer and competitive advantage. Author of several books and numerous papers on customer led e-business and... read moreinternational business strategy, he has delivered senior executive programmes and held visiting professorships in China, France, Hong Kong, Iceland, Italy, Lithuania, Norway, Singapore and USA. His research interests include balanced scorecards, customer-led e-business, customer relationship management, e-tourism, international business and project management.