Ms. Amanda Crank Customer Service Operations Manager, The Co-operative Financial Services, UK

Amanda Crank is currently the Customer Service Operations Manager for The Co-operative Financial Services covering 4 sites in the UK. The Co-operative Financial Services is part of The Co-operative Group, the UK's largest consumer co-operative. The Co-operative Financial Services is the group of businesses that includes The Co-operative Insurance and... read moreThe Co-operative Bank including smile and Britannia. Amanda has experience in contact center and face to face channel environments as well as resource and capacity management, change and HR. Specializing in sales through service delivery Amanda has a proven track record of both regulated and non-regulated products. All of which enable Amanda to see the conflicting needs and challenges facing our organizations today. Amanda is on the judging panel and board for the Call Center Management Association awards in the UK.