Mr. Rufus Grig Managing Director, Callmedia, UK

Rufus started Callmedia in 1995, and has been involved in the contact center industry since leaving university in 1991. As well as leading the Callmedia business, he is a frequent writer and conference speaker, contributing regularly on the subject of contact center technology and its future. He is an occasional... read morecolumnist for CCF magazine. He is a member of the Direct Marketing Association's Contact Center Council and has a degree in Physics from Manchester University.