Mr. William Durr Principal Global Solutions Consultant, Witness Systems, USA

William Durr is an industry veteran and has held sales, marketing and consulting positions with a number of major firms in the industry. He has authored numerous articles and white papers on contact center technology and management and is a frequent speaker on topics of interest to the contact center... read morecommunity. William has written two books on contact centers and the third, Customer Centricity through Workforce Optimization has just been published by ICMI. William is employed by Verint Witness Actionable Solutions as Principal, Global Solutions Consultant. In this role William evangelizes on workforce optimization. William provides private seminars for enterprise and contact center executives and engages in best practice consulting with customers and prospects around the world.