Mr. Andrew Rhodes Director of Products and Services, DVLA, UK

As Director of Products and Services for DVLA, Andrew is responsible for the end to end experience a customer has in dealing with DVLA. This covers all aspects of their experience from the time they do not even know that they need to interact with DVLA, to the point where... read morethey get what they need in their hand, be it a tax disc, driving licence or even a personalized registration mark. Before joining DVLA in October 2005, Andrew previously worked in local government, contact centers and as a technology solutions consultant for PriceWaterhouseCoopers.