Skip to main content
Mobile
  • Finance, Accounting & Economics
  • Global Business Management
  • Management, Leadership & Organisation
  • Marketing & Sales
  • Strategy
  • Technology & Operations
HS Talks HS Talks
Subjects  
Search
  • Notifications
    Notifications

    No current notifications.

  • User
    Welcome Guest
    You have Limited Access The Business & Management Collection
    Login
    Get Assistance
    Login
    Forgot your password?
    Login via your organisation
    Login via Organisation
    Get Assistance
Finance, Accounting & Economics
Global Business Management
Management, Leadership & Organisation
Marketing & Sales
Strategy
Technology & Operations
You currently don't have access to this journal. Request access now.
Research paper

Strategies used by academic coaches in the online classroom to foster connection and success for students

Nicole C. Letchworth, Summer Koltonski and Lindsey Kennon
Advances in Online Education: A Peer-Reviewed Journal, 3 (4), 345-355 (2025)
https://doi.org/10.69554/MJNJ9265

Abstract

The rapid expansion of online learning in higher education necessitates effective student support strategies to enhance student engagement, self-efficacy and overall academic success. This study examines the perceptions of academic coaches (ACs) regarding the strategies they employ to assist students in online classrooms. Grounded in Pena and Thomas’s conceptual framework for student success, this qualitative descriptive survey study collected data from 569 ACs (39 per cent response rate) using open-ended survey questions and Likert scales. Findings reveal that ACs use a variety of instructional and motivational strategies, including detailed feedback on assignments, frequent and open communication, consistent presence in online discussions, providing examples of completed assignments, clarifying complex concepts, reviewing grading rubrics and offering purposeful encouragement. These strategies were perceived as highly effective in improving student engagement and persistence. Results indicate that ACs serve as essential support figures in online education, helping to bridge gaps in student motivation and academic performance. This study contributes to existing literature on online student retention by emphasising the need for additional built-in academic support structures. Findings offer practical implications for institutions seeking to enhance student success through academic coaching and provide recommendations for future research on best practices in online education. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.

Keywords: academic coaching; online learning; student success; student engagement; student feedback; student persistence

The full article is available to subscribers to this journal (subscription is free).

Author's Biography

Nicole C. Letchworth Dr Nicole C. Letchworth is an Assistant Professor in the Special Education programme within the Department of Education Studies at Stephen F. Austin State University. With a career in education spanning 27 years, Nicole brings a wealth of experience and dedication to the preparation of future educators. Her journey began as a paraprofessional, a role that sparked her deep commitment to inclusive education and laid the foundation for her transition into teaching and eventually higher education. She earned both her Bachelor’s and Master’s degrees from George Mason University and went on to complete her Doctorate of Education at the University of Southern Mississippi. Throughout her career, Nicole has remained passionate about equipping future teachers with the knowledge, skills and mindset needed to effectively support all learners. Her work is grounded in advocacy for individuals with disabilities and a belief in the transformative power of education when it is inclusive, equitable and student-centred. Nicole continues to inspire the next generation of educators through research-informed instruction, mentorship and a steadfast commitment to promoting access and opportunity for every student.

Summer Koltonski Dr Summer Koltonski is an Associate Professor of Education Studies at Stephen F. Austin State University, where she specialises in preparing future educators to work with exceptional children. She teaches undergraduate courses on teaching students with disabilities and graduate courses in assessment, equipping educators with the skills necessary to create inclusive and effective learning environments. Summer earned her BS in kinesiology and MEd in special education from Stephen F. Austin State University, where she also obtained her Educational Diagnostician certification. She later pursued her PhD in school psychology from the same institution, deepening her expertise in educational assessment, intervention and behavioural strategies. A certified teacher in both Texas and Louisiana, she also holds national certifications as an Educational Diagnostician and School Psychologist. Her research focuses on teaching exceptional children, effective instructional strategies, applied behaviour analysis and assessment. She is dedicated to improving education practices through evidence-based approaches and the development of inclusive learning frameworks.

Lindsey Kennon J. Lindsey Kennon, EdD is an Assistant Professor of Deaf Education and Assistant Chair of Special Education within the Department of Education Studies at Stephen F. Austin State University. Her primary role is serving as faculty, teaching courses in the Deaf Education educator preparation programme. A dedicated teacher-educator, Lindsey is passionate about ensuring equitable education for d/Deaf and hard-of-hearing students and students with disabilities, often overlooked and marginalised. Lindsey advocates for inclusive practices that address the unique needs of all learners.

Citation

Letchworth, Nicole C., Koltonski, Summer and Kennon, Lindsey (2025, June 1). Strategies used by academic coaches in the online classroom to foster connection and success for students. In the Advances in Online Education: A Peer-Reviewed Journal, Volume 3, Issue 4. https://doi.org/10.69554/MJNJ9265.

Options

  • Download PDF
  • Share this page
    Share This Article
    Messaging
    • Outlook
    • Gmail
    • Yahoo!
    • WhatsApp
    Social
    • Facebook
    • X
    • LinkedIn
    • VKontakte
    Permalink
cover image, Advances in Online Education: A Peer-Reviewed Journal
Advances in Online Education: A Peer-Reviewed Journal
Volume 3 / Issue 4
© Henry Stewart
Publications LLP

The Business & Management Collection

  • ISSN: 2059-7177
  • Contact Us
  • Request Free Trial
  • Recommend to Your Librarian
  • Subscription Information
  • Match Content
  • Share This Collection
  • Embed Options
  • View Quick Start Guide
  • Accessibility

Categories

  • Finance, Accounting & Economics
  • Global Business Management
  • Management, Leadership & Organisation
  • Marketing & Sales
  • Strategy
  • Technology & Operations

Librarian Information

  • General Information
  • MARC Records
  • Discovery Services
  • Onsite & Offsite Access
  • Federated (Shibboleth) Access
  • Usage Statistics
  • Promotional Materials
  • Testimonials

About Us

  • About HSTalks
  • Editors
  • Contact Information
  • About the Journals

HSTalks Home

Follow Us On:

HS Talks
  • Site Requirements
  • Copyright & Permissions
  • Terms
  • Privacy
  • Sitemap
© Copyright Henry Stewart Talks Ltd

Personal Account Required

To use this function, you need to be signed in with a personal account.

If you already have a personal account, please login here.

Otherwise you may sign up now for a personal account.

HS Talks

Cookies and Privacy

We use cookies, and similar tools, to improve the way this site functions, to track browsing patterns and enable marketing. For more information read our cookie policy and privacy policy.

Cookie Settings

How Cookies Are Used

Cookies are of the following types:

  • Essential to make the site function.
  • Used to analyse and improve visitor experience.

For more information see our Cookie Policy.

Some types of cookies can be disabled by you but doing so may adversely affect functionality. Please see below:

(always on)

If you block these cookies or set alerts in your browser parts of the website will not work.

Cookies that provide enhanced functionality and personalisation. If not allowed functionality may be impaired.

Cookies that count and track visits and on website activity enabling us to organise the website to optimise the experience of users. They may be blocked without immediate adverse effect.