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Capital markets need a new operating model : Built on data, delivered by people
Journal of Securities Operations & Custody,
17
(2),
142-156
(2025)
Abstract
Capital markets companies are in the midst of a series of challenges that they cannot solve with revenue growth. This has increased the impetus for companies to look inwards and think about efficiencies and cost savings. The operating model that serves capital markets — and the legacy technology that powers it — is struggling to keep up, but change has historically been fraught with risk and the chance of failure looms large. This paper explores the need for a ‘next-generation’ operating model, the transformation pitfalls companies need to avoid when delivering one, the technology that enables it, and why people and data must be at the heart of any change.
Keywords: data; automation; operating model; transformation
The full article is available to subscribers to the journal.
Author's Biography
James Maxfield is Chief Product Officer at Duco. His background covers senior leadership roles across operations and technology within major global capital markets organisations including UBS, Lehman Brothers and Nomura. Prior to being at Duco, he co-founded and led a boutique consulting practice that specialised in helping financial institutions overcome complexity across their middle and back offices. James has a strong track record of operating model transformation, helping organisations successfully deliver on merger and acquisition (M&A) strategies, regulatory compliance and large-scale automation programmes. He holds a BSc in applied economics from the University of Plymouth, alongside an MBA from Henley Management College.
