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Practice paper

Auditing emergency management programmes: Measuring leading indicators of programme performance

Heather Tomsic
Journal of Business Continuity & Emergency Planning, 10 (1), 57-75 (2016)
https://doi.org/10.69554/ZRUV2651

Abstract

Emergency Management Programmes benefit from review and measurement against established criteria. By measuring current vs required programme elements for their actual currency, completeness and effectiveness, the resulting timely reports of achievements and documentation of identified gaps can effectively be used to rationally support prioritised improvement. Audits, with their detailed, triangulated and objectively weighted processes, are the ultimate approach in terms of programme content measurement. Although Emergency Management is often presented as a wholly separate operational mechanism, distinct and functionally different from the organisation’s usual management structure, this characterisation is only completely accurate while managing an emergency itself. Otherwise, an organisation’s Emergency Management Programme is embedded within that organisation and dependent upon it. Therefore, the organisation’s culture and structure of management, accountability and measurement must be engaged for the programme to exist, much less improve. A wise and successful Emergency Management Coordinator does not let the separate and distinct nature of managing an emergency obscure their realisation of the need for an organisation to understand and manage all of the other programme components as part of its regular business practices. This includes its measurement. Not all organisations are sufficiently large or capable of supporting the use of an audit. This paper proposes that alternate, less formal, yet effective mechanisms can be explored, as long as they reflect and support organisational management norms, including a process of relatively informal measurement focused on the organisation’s own perception of key Emergency Management Programme performance indicators.

Keywords: evaluation; audit; measurement; performance; leading indicators; management systems

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Author's Biography

Heather Tomsic background includes heavy construction sites, pulp and paper mills, oil refineries and dam projects as a pressure vessel specialist. Since 1996 she has participated in national association committee work in the area of industrial occupational analysis, occupational health and safety and professional safety accreditation. Having completed her Masters in Adult Education at Simon Fraser University in 2001, she works at the corporate programme management level in occupational health and safety for a major public utility in British Columbia’s lower mainland. As a management systems person and nationally accredited safety professional, her focus is the managed improvement of workplace conditions, safe work practices and emergency preparedness, in and around the industrial installations and processes she once built. An integral part of system improvement is its measurement and evaluation, and her project management and systems planning, development and measurement experience includes management and conduct of annual audits on her employer’s behalf since 2011.

Citation

Tomsic, Heather (2016, September 1). Auditing emergency management programmes: Measuring leading indicators of programme performance. In the Journal of Business Continuity & Emergency Planning, Volume 10, Issue 1. https://doi.org/10.69554/ZRUV2651.

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cover image, Journal of Business Continuity & Emergency Planning
Journal of Business Continuity & Emergency Planning
Volume 10 / Issue 1
© Henry Stewart
Publications LLP

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