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Winning with customers: Achieving differentiation in custody and asset servicing
Journal of Securities Operations & Custody,
16
(3),
276-285
(2024)
Abstract
Custodians and asset servicers continue to face headwinds from a tough macro environment and changing regulatory landscape, while being at the cusp of seismic technology changes. This includes artificial intelligence (AI), large language models (LLM) and digital ledger technology (DLT) that are delivering ground-breaking insights from vast data sources and enabling digitisation of assets that can redefine value chains. The securities services industry is constantly challenged to get the right balance between providing robust and efficient core services and innovative solutions for the future. So, amid the deluge, where should these institutions focus attention to service evolving client needs and sharpen their competitive differentiation? Should companies prioritise new value creation in core services by continuing to focus on data quality, efficiency, risk reduction and resilience initiatives using latest technologies such as AI and machine learning (ML)? Or should they focus more on augmenting the client experience with newer datadriven services and insights? Is a data-sharing and collaboration-driven platform and ecosystembased approach going to drive the future? This paper touches on some of the considerations and strategies that custodians are focusing on today to achieve client-oriented differentiation in custody and asset servicing.
Keywords: custody; asset servicing; corporate actions; settlements; proxy voting; tax reclaims; legacy technology; API; onboarding; digital; ecosystem
The full article is available to subscribers to the journal.
Author's Biography
Ankush Zutshi is the Global Head of Corporate Actions and Securities Processing at S&P Global Market Intelligence. He is responsible for the business and product strategy of S&P Global Market Intelligence’s suite of enterprise technology solutions and managed services for corporate actions, custody, asset servicing and post-trade securities processing. He leads global teams that are responsible for commercial strategy and product management, as well as consulting in large-scale business and technology transformation projects. With an engineering degree, Ankush has 22+ years’ experience in business strategy, product management and delivery of platforms and services in the post-trade space and works with global clients across capital market segments, providing strategic consulting on operating models and technology landscape transformation. He is on the operating committee of the International Securities Services Association (ISSA) and is part of various securities services industry working groups focused on the latest standards, technologies and regulations. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. The company helps many of the world’s leading organisations navigate the economic landscape so they can plan for tomorrow, today.
