Using data to create excellence in online student support
Abstract
In 2017 National Louis University (NLU) set out to grow its online programming through the use of an online programme manager (OPM) — a third-party, for-profit entity focused on expanding an institution’s online programme capacity and academic support activities. So began a journey of learning, specifically in the area of online student support to improve student retention through the use of data generated by the learning management system and other data systems at NLU, as well as a series of actionable protocols carried about by faculty and staff meant to improve student outcomes. This paper analyses what resulted from this: an appreciable improvement in online student retention and a culture of data-informed action and student-focus that serves the institution to this day.
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Author's Biography
Bettyjo Bouchey is Associate Professor and Vice Provost of Digital Strategy & Operations at National Louis University, where she is responsible for standards of quality and service for online programming across the institution. She holds a BA in psychology from the University at Albany, an MBA in entrepreneurship from Rensselaer Polytechnic Institute and a Doctorate in education from Northeastern University.
Michael Graham is Vice President of Information Technology and Chief Information Officer at National Louis University, where he is responsible for the institution’s academic and administrative technology, as well as instructional design and online programming. He holds an MA in history from Youngstown State University and a Doctorate of education from National Louis University.
Veronica Wilson serves as Executive Director of Undergraduate Student Services at National Louis University, where she manages strategic oversight of the student success coaching model and holistic support model for the Undergraduate College. She earned a BSc in psychology from the University of California San Diego and an MA in college student personnel from Bowling Green State University.
Citation
Bouchey, Bettyjo, Graham, Michael and Wilson, Veronica (2023, March 1). Using data to create excellence in online student support. In the Advances in Online Education: A Peer-Reviewed Journal, Volume 1, Issue 3. https://doi.org/10.69554/DYUO7410.
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