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A framework for successfully navigating a series of unfortunate events
Management in Healthcare: A Peer-Reviewed Journal,
7
(2),
146-152
(2023)
Abstract
The effects of the ongoing COVID-19 pandemic, coupled with a staffing crisis and looming macroeconomic shifts, have created a climate of fear, uncertainty and doubt among healthcare professionals, the likes of which we have not seen in generations. In order to navigate these troubled waters while still providing the highest levels of patient care, healthcare organisations must take a diligent, thoughtful and multifaceted approach that balances short-term needs with long-term strategic goals. The strategic steps taken by MultiCare Health System and Arena Analytics amid the COVID strain and labour shortages provide an instructive example of how companies can respond proactively to economic uncertainty by affirming their core mission, vision and values, focusing relentlessly on win–win outcomes and exercising a ‘now, near and far thinking’ approach.
Keywords: COVID-19; pandemic; staffing crisis; macroeconomic shifts; climate of fear; patient care; MultiCare Health System; Arena Analytics; labour shortages economic uncertainty; core mission
The full article is available to subscribers to the journal.
Author's Biography
Myra W. Norton Myra Norton joined Arena Analytics in 2012 after a rich career in data and analytics, and in 2021 she became its CEO and President. Previously, she was the CEO of Community Analytics, an analyst at Northrop Grumman, a senior administrator in the College of Science and Technology at Temple University, and a professor in Mathematics and Statistics at Towson University and the US Naval Academy.
William G. ‘Bill’ Robertson is Chief Executive Officer of MultiCare Health System. Bill joined MultiCare in 2014 from Adventist HealthCare Inc., based in Gaithersburg, Maryland. Prior to Adventist, Robertson served as CEO of Shawnee Mission Medical Center near Kansas City, Kansas. He earned his Bachelor of Science in Accounting from Southern Adventist University, and a Master of Business Administration from Texas Christian University. He also was a Certified Public Accountant.
Citation
Norton, Myra W. and Robertson, William G. ‘Bill’ (2023, December 1). A framework for successfully navigating a series of unfortunate events. In the Management in Healthcare: A Peer-Reviewed Journal, Volume 7, Issue 2. https://doi.org/10.69554/CRYV9328.
© Henry Stewart
Publications LLP
Publications LLP