Advancing change agility in healthcare

Author's Biography

Wei (Sophia) Chen , MS, is a senior health systems engineer in the Strategy Department (formerly Department of Management Engineering and Consulting) at Mayo Clinic, Rochester, Minnesota. Sophia has a Master of Science degree in Risk Management and Insurance from St. John’s University in New York City. She has worked in insurance and healthcare industries and has 20 years of experience in strategy, quality, process improvement, cost of care and lean improvement with a strong interest in healthcare agility. Sophia was the change management lead in implementing Mayo’s electronic health record and revenue cycle management, one of the largest implementation projects in Mayo Clinic’s history, which converged 53,000 end users into a single health record system across multiple sites. She is a certified Prosci Change Practitioner (Prosci Inc.). She has presented at national and international conferences, published in peer-reviewed journals and co-authored several books. Sophia supports ‘the needs of the patient come first’ value and believes every role in healthcare makes a meaningful impact on the life of patients and their families.

Christa Y. Leung is a Senior Principal Health Systems Engineer in the Department of Management Engineering & Consulting (ME&C) at Mayo Clinic. She has a master degree in business administration from Augsburg University, Minnesota, USA, and bachelor degrees in commerce and science (honours in psychology) from the University of Melbourne, Australia. She has 13 years of business consulting experience in healthcare and has worked on various process improvement, implementation and change management projects. Most recently, Ms Leung was the change management metrics lead in one of the biggest implementation projects undertaken in Mayo Clinic’s history of more than 150 years: to converge more than 53,000 end users into a single electronic health record (EHR) and revenue cycle management (RCM) system across multiple sites. She is a certified Prosci Change Management Practitioner (Prosci Inc).

Janine R. (Coelho) Kamath is executive director, Mayo Clinic International. Over the past 7 years, Janine has served as chair of the Department of Management Engineering and Consulting and is Assistant Professor of Healthcare Systems Engineering in the Mayo Clinic College of Medicine and Science. Before joining Mayo Clinic, Janine was a manager at two large pharmaceutical companies. At Mayo Clinic, she has advanced and led multiple strategic initiatives related to the digital and platform environment, operations optimisation, international business expansion, care model transformation, core process engineering, and quality, affordability and service. Janine is engaged with various national and international leaders and governance committees at Mayo Clinic. She has a passion for entrepreneurship, diverse talent growth and driving results in a dynamic environment through empowered high-performing teams. Janine is the board chair and president emeritus of the Association for Internal Management Consultants and a member of the INFORMS Roundtable. Janine has presented at national and international conferences and educational programmes. She has published in peer-reviewed journals and authored book chapters and a book on the legacy of management engineering and consulting at Mayo Clinic.