Business continuity beyond COVID-19: Lessons learned and the ‘illusion of preparedness’
Abstract
The COVID-19 pandemic has forced organisations to react swiftly to an evolving crisis and find creative solutions in real time. In a relatively short period, remote access, employee hardware requirements and flexible work schedules have significantly raised people’s expectations regarding what constitutes a ‘normal’ level of preparedness. However, have organisations capitalised on the lessons learned from the event to improve operational practices and business opportunities, or has the situation merely created an illusion of preparedness? This paper describes the incredible strides made over the last two years before exploring the key lessons that have been overlooked and discussing the potentially misleading sense of readiness that threatens to prevail.
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Author's Biography
Tracy Hall MBCP, CHPCP, is a senior manager in Wolf & Company’s advisory group, where she leads the firm’s business continuity planning team. Drawing on over 20 years’ experience in the field, she helps clients across multiple industries with business continuity planning audits and assessments, business impact analyses, plan development and maintenance, training and awareness, disaster recovery tests and simulation exercises to increase their resiliency and recover following a disruption or disaster. She is also a popular speaker both regionally and nationally, and has authored various articles on topics related to business continuity planning.
Citation
Hall, Tracy (2022, September 1). Business continuity beyond COVID-19: Lessons learned and the ‘illusion of preparedness’. In the Journal of Business Continuity & Emergency Planning, Volume 16, Issue 1. https://doi.org/10.69554/HLYQ6040.
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