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Resilience risk controls and the Netflix Unified Resilience Framework
This paper argues that programmes built around existing enterprise resilience/business continuity management (ER/BCM) metrics provide a low return on investment, which ultimately can damage the perceived value of the industry. It goes on to introduce a new approach to creating and measuring ER/BCM programmes that provides a much greater level of return for a smaller investment. Finally, it describes how this new approach can be used to satisfy traditional programme requirements, and provides a shared framework for emerging uses, such as cyber resilience.
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Scott Baldwin is the Director of Enterprise Resiliency at Symantec, where he oversees the global business continuity and disaster recovery programmes. Scott specialises in creating sustainable, risk-based resiliency programmes for global, multibillion-dollar high-tech companies. Before Symantec, he worked for such companies as Safeway, PayPal and Charles Schwab, and most recently, designed and implemented the global resiliency programmes for eBay and Synopsys. Mr Baldwin also serves on the national board of the Association of Continuity Professionals, North America’s largest resiliency professional organisation, and is a writer, speaker and organiser for various organisations in the field of resilience.
Gayle Anders is Global Business Continuity Program Manager, Enterprise Resilience at Netflix. Gayle has over 20 years of service as an infantryman in the US Marine Corps, including security deployments dealing with crisis, disasters and humanitarian operations around the world. He graduated from American Military University with a master’s in emergency management.
T.J. Mead is Global Technology Continuity Program Manager, Enterprise Resilience at Netflix. He has more than 20 years’ experience in the technology and business resilience space, including a decade and a half as a consultant helping Fortune 500 companies develop and improve their enterprise resilience, business continuity, disaster recovery, data centre and IT operations, IT leadership, and cyber resilience programmes. He has also worked as Director of Global Disaster Recovery for Royal Bank of Canada, and Senior Technical Program Manager for Operational Excellence at Amazon and Twitch.
CitationBaldwin, Scott, Anders, Gayle and Mead, T.J. (2022, September 1). Resilience risk controls and the Netflix Unified Resilience Framework. In the Journal of Business Continuity & Emergency Planning, Volume 16, Issue 1.