Building an effective business continuity framework: Case study of a critical national infrastructure organisation’s approach
Abstract
Organisations are regularly exposed to risk factors and issues that may be triggered by disruptive events that can impact on the organisation’s performance and reputation. These disruptions can range from human error through to large-scale natural disasters and long-term global events that can reshape the complex landscape within which these organisations operate. Large-scale business actions, such as decentralisation, mergers and acquisitions, can also introduce major disruption to daily operations. The presence of an embedded, effectively communicated business continuity framework that is rigorously reviewed and tested with appropriate regularity provides an enhanced level of protection and flexibility when faced with such issues. This case study analyses the development of a business continuity framework in a large business unit that operates as part of a UK critical national infrastructure provider with an international influence. The study proposes a business continuity capability framework and examines the approach taken to embed such a framework into the aforementioned business unit.
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Author's Biography
Aaron Gracey is the Vice Chair of the Resilience Association, a lecturer at the UK Resilience Centre and Managing Director of Squared Apples. He developed the organisational resilience maturity (ORM3) framework to enable organisations to assess, benchmark and plan their resilience by developing operational excellence. His experience spans the delivery of change programmes across several organisations, organisational resilience capability, business change and learning development domains through organisational assurance activities, staff leadership development, policy creation and developing business intelligence frameworks. He has masters’ degrees in organisational change, strategic leadership, and politics and modern conflict. He has completed his PhD viva.
Konrad Yearwood is a visiting lecturer at University College London, where he has been project tutor to MSc engineering project students since 2015 and a support mentor to PhD researchers since 2000. As an engineer, he has wide industry experience ranging from open-cast mining to railway projects, food manufacture and laboratory analysis systems. He is a former naval officer with experience in emergency response, as well as delivering lectures in engineering at the Royal Naval Engineering College (Manadon). An assurance and supply chain specialist focusing on technical, quality and safety assurance systems, he delivered operational and emergency response training to the Crossrail project’s Control Room and Mobile Response Team.
Citation
Gracey, Aaron and Yearwood, Konrad (2022, June 1). Building an effective business continuity framework: Case study of a critical national infrastructure organisation’s approach. In the Journal of Business Continuity & Emergency Planning, Volume 15, Issue 4. https://doi.org/10.69554/DWQN7300.
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