Back office outsourcing in Asia: Bridging the customer divide

Abstract

Outsourcing key back office functions in Asia is a key tool in the battle to bridge the customer divide, according to the fourth annual BNP Paribas/SWIFT back office outsourcing survey in Asia. According to the survey, which draws on feedback from over 150 broker dealers and investment banks every year, 27 per cent of the region’s brokerages have now outsourced some part of their post-trade infrastructure (an increase of 11 per cent versus 2011), while a further 11 per cent expect to outsource in the next 12 months (see Figure 1). This continues a consistent trend towards outsourcing, noted since the beginning of the survey in 2009.