Evolving corporate crisis response coordination for maximum resilience
Abstract
Crisis management in large organisations should evolve response structures to prepare better for real-time, enterprise-wide events, and boost overall resilience. This paper proposes that organisations shift from an incident command structure to a more agile approach that reflects changes in business operations. This paper describes the evolution in Liberty Mutual Insurance’s US operations practice from a more traditional emergency response team structure to an agile one that seeks to unify crisis teams globally and cross-functionally. The paper concludes that the adoption of a collaborative methodology across disciplines fundamentally increases organisational resilience.
The full article is available to subscribers to the journal.
Author's Biography
Ashley Goosman is Risk Manager II — Business Continuity and Crisis Management at Liberty Mutual Insurance. She has worked many high-profile crisis incidents, including pandemics, floods, earthquakes, hurricanes, severe winter weather, tornados, power, network outages and terrorist incidents. Ashley has worked for Liberty Mutual for nine years, and served as an adjunct senior instructor in the field of terrorism and disasters. In addition to roles within the American Red Cross September 11 Recovery Program and the Massachusetts Operation Helping Hand response to Hurricane Katrina. She is a co-founder of the Resilience Think Tank.
Citation
Goosman, Ashley (2022, March 1). Evolving corporate crisis response coordination for maximum resilience. In the Journal of Business Continuity & Emergency Planning, Volume 15, Issue 3. https://doi.org/10.69554/SHDQ9923.
Publications LLP