Automating an operational resilience programme: An approach to readiness
Abstract
The decision to automate any part of a resilience programme may be straightforward, but translating that decision into a successful software selection and implementation demands complete, detailed scoping and a commitment to a culture of ongoing change and improvement. This paper provides an approach to the design of supporting reporting and data frameworks and models, up to the point of requests for information or proposal. It also provides suggestions on embedding an ongoing change process, and guidance and watch-points at each stage. This should in turn ensure that software selection is informed and successful, and that subsequent change is managed successfully.
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Author's Biography
Marzia Haenen is a resilience and business continuity professional with more than 15 years’ experience in programme and automation delivery. She has worked and consulted for such industries as banking, insurance and mining across the UK and Africa, and has led automation initiatives in support of operational resilience transformation at Barclays and the Direct Line Group. She is particularly interested in understanding complex resilience design requirements in response to regulatory demand and using technology and data to address these. Marzia is a strong advocate of agile techniques to promote constant, strategic change to programme automation, and is the current chair of the ContinuityLogic User Group.
Citation
Haenen, Marzia (2020, December 1). Automating an operational resilience programme: An approach to readiness. In the Journal of Business Continuity & Emergency Planning, Volume 15, Issue 2. https://doi.org/10.69554/KBZL5315.
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