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The benefits of lessons learned: The COVID-19 experience in the Canadian province of Alberta
Journal of Business Continuity & Emergency Planning,
15
(2),
140-150
(2020)
Abstract
The mantra from emergency management professionals is that lessons learned when enacted are beneficial; when they are not, it is a lesson observed. The COVID-19 pandemic has required healthcare organisations to be agile and responsive. This paper describes how Alberta Health Services leveraged the lessons learned from previous incidents in order to provide a flexible response to a rapidly evolving situation.
Keywords: healthcare resiliency; lessons learned; pandemic response
The full article is available to subscribers to the journal.
Author's Biography
Eric A. Bone is Regional Director of the Office of Emergency Preparedness for Capital Health Edmonton and Area. He came to Capital Health in 2003, having completed 28 years in the Emergency Medical System (EMS) field with British Columbia Ambulance. Eric holds a Diploma in Public Administration from the University of Victoria and a Master of Arts in Leadership and Training from Royal Roads University in Victoria. His certification in emergency preparedness comes from the Justice Institute of British Columbia. He is a member of the International Association of Emergency Managers. Eric has authored and contributed to publications including Canadian Journal of Public Health and Disaster, Mass Casualty, Epidemics/Pandemics, and Terrorism Nursing: Textbook of Medical — Surgical Nursing, and has presented to several national and international conferences.
Jeffrey Tochkin is an emergency management officer at Alberta Health Services. He is a Certified Emergency Manager (CEM) with a master’s degree in disaster and emergency management. Jeff has presented at several national and international conferences, and his work has appeared in such publications as the Journal of Emergency Management, BMJ Leader and Academic Emergency Medicine Education and Training.
Citation
Bone, Eric A. and Tochkin, Jeffrey (2020, December 1). The benefits of lessons learned: The COVID-19 experience in the Canadian province of Alberta. In the Journal of Business Continuity & Emergency Planning, Volume 15, Issue 2. https://doi.org/10.69554/ZWFT3443.
© Henry Stewart
Publications LLP
Publications LLP