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Building a resilient workforce for tomorrow by investing in the employees of today
Journal of Securities Operations & Custody,
13
(4),
354-364
(2021)
Abstract
Building a resilient workforce with the ability to navigate the increasing rate of change in the financial services operations sector requires investment in an organisation’s employees. This paper explains how leaders can proactively engage employees in the process of transitioning to a more digitised ecosystem while sustaining or improving employee adoption and retention. It highlights how an operating model, culture and diverse approach to talent development can enable an organisation to transition smoothly into a more streamlined service delivery model without losing the institutional knowledge that its employee base possesses.
Keywords: learning and development; resilience; workforce of the future; transformation; capabilities gap
The full article is available to subscribers to the journal.
Author's Biography
Lori Messer is Managing Director and Global Head of RBC Capital Markets’ Business and Client Services. An executive leader with a proven track record of managing, building and transforming businesses through strategic vision and execution, her career has spanned leadership roles in Technology, Global Markets and Operations divisions across multiple geographies (Argentina, Canada, the United Kingdom and the United States). In her current role, she is responsible for leading a global team that focuses on driving operational fluency across all Capital Markets businesses and the overall client transaction experience. Lori’s versatile skillset and leadership style are hallmarks of her career that has included a variety of roles from Client Relationship Manager, Product Manager, Chief Operating Officer to her current position.
