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How COVID-19 has shaped the operational resilience of Knab Bank
Journal of Securities Operations & Custody,
13
(3),
202-207
(2021)
Abstract
In this paper, I describe the learning skills of the risk team and the chief risk officer (CRO) when acting on the COVID-19 crises that emerged in the world in 2020. Being a digital bank made it easier for us to continue our operations in the lockdown situation, but still Knab had to solve many issues that did arise. Also, the lockdowns worked as an accelerator for improving the digitisation of our competitors. The base of our success is our company and risk culture. We strive to learn continuously and are open to taking intelligent risks. As a result, we create an ability to learn faster than others. This might after all be the only sustainable competitive advantage.
Keywords: risk culture; resilience; digital bank; operational risk
The full article is available to subscribers to the journal.
Author's Biography
Ebbe Negenman PhD, is the chief risk officer (CRO) of Knab Bank as of 2017. Knab is a fully online bank created by Aegon Bank. As a member of the executive board of Knab, Ebbe is coresponsible for the management and the strategy of the bank. From 2010 until 2017, Ebbe worked as Head of Regulatory Risk at Algemene Bank Nederland (ABN) Amro. At ABN, he was also highly involved in the innovative strategy of the bank. From 2002 until 2010, Ebbe was employed as Managing Director, Risk Management at the International Netherlands Group (ING) Bank in Amsterdam in the banking division, in The Hague in the real estate business of ING and in Hong Kong, in the insurance and investment management business for the Asia/Pacific region. Ebbe started his career at the Dutch merchant bank MeesPierson working in the mortgage-backed security business. Ebbe has over 20 years of risk management experience in the risk management disciplines, including compliance and regulations. Ebbe has two MScs (mathematics and econometrics) and a PhD in operations research, and he considers the ability to learn faster than your competitors as the only sustainable competitive advantage.
