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Practice paper

Communicating for business resilience

Ronda Oberlin Nowak
Journal of Business Continuity & Emergency Planning, 14 (4), 369-377 (2021)
https://doi.org/10.69554/KFYM1888

Abstract

Defining resilience has remained a challenge despite decades of research across multiple disciplines. This paper proposes that resilience can be better understood when examined through the framework of communication. Resilience is proposed to have three interconnected domains (community, organisation and individual) and two dimensions (physical and social-emotional). This work focuses on the social-emotional components of enacted organisational resilience. The impact of organisational culture on sensemaking, organisational narrative and resilience strategies is explored. Communication-based interventions that organisations can make to improve resilience are identified.

Keywords: resilience; strategy; organisational culture; sensemaking; communication

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Author's Biography

Ronda Oberlin Nowak has more than 20 years’ experience in local emergency management. She is a Certified Emergency Manager and a Certified Floodplain Manager. She holds degrees in communication, emergency management and distance education, and is currently working on her PhD in communication, with a focus on the role of communication in disaster resilience.

Citation

Nowak, Ronda Oberlin (2021, June 1). Communicating for business resilience. In the Journal of Business Continuity & Emergency Planning, Volume 14, Issue 4. https://doi.org/10.69554/KFYM1888.

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cover image, Journal of Business Continuity & Emergency Planning
Journal of Business Continuity & Emergency Planning
Volume 14 / Issue 4
© Henry Stewart
Publications LLP

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