How the Alpha Bank Group stayed resilient against COVID-19
Abstract
This paper describes the methodology applied by the Alpha Bank Group in order to develop and implement its business continuity plan for pandemic response. It then discusses the action taken by the company in response to the COVID-19 outbreak in Greece, from February to April 2020. The article demonstrates the key elements for an efficient pandemic response plan that protects the health and safety of employees, ensures continuity in business operations and provides a seamless service to customers.
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Author's Biography
Stelios Aronis is Assistant Manager in the Organisation Division of Alpha Bank S.A. and Head of Business Continuity for the Alpha Bank Group. He has over 20 years’ experience in risk and business continuity management, international standards certifications management, financial reporting, treasury management, outsourcing monitoring, business process management and project management. Stelios has a BSc in business administration (Athens University of Economics and Business) and an MSc in business finance (Brunel University), and is certified as a risk and business continuity professional by the BCM Institute, Disaster Recovery Institute International and the Professional Risk Managers’ International Association.
Citation
Aronis, Stelios (2021, March 1). How the Alpha Bank Group stayed resilient against COVID-19. In the Journal of Business Continuity & Emergency Planning, Volume 14, Issue 3. https://doi.org/10.69554/PBXG6370.
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