Embattled social media managers in the midst of COVID-19 pandemic struggle with mental health

Abstract

West Virginia University surveyed social media managers in higher education just weeks into the coronavirus disease-2019 pandemic to get a better sense of our community as a whole, especially when it comes to mental health and self-care during crisis situations. The findings show that, generally, the higher education social media community is struggling more than ever with mental health issues. This paper includes demographics, ways supervisors can help support social media managers handle stress and the importance of including managers on crisis communication teams.