How non-value added work affects the productivity of healthcare professionals

Author's Biography

Rene T. Domingo is an industrial engineer trained and educated in Japan on Lean and Quality Management. He is a full-time faculty at the Asian Institute of Management, where he teaches Operations Management and Service Operations. He consults for companies in the manufacturing, service and healthcare industries in the fields of quality and productivity improvement. He served as technical consultant for World Organization (WHO) on hospital management in the Asia Pacific Region. He led an EU-funded project in the setting up of a national quality assessment system for Philippine hospitals. He is a regular speaker on patient care and patient safety at the annual Hospital Management Asia (HMA) conference, the largest conference of hospital chief executive officers and executives, where he also serves as judge in HMA’s service excellence award. He presented a study on innovation in healthcare for developing countries at the International Hospital Federation (IHF) conference. He is the author of Quality Means Survival (Prentice-Hall), a practical guide on Total Quality Management.