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Case study

An innovative, flexible and workable business continuity plan: Case study of the Australian Customs Service Cargo BCP

Glenn Thornton
Journal of Business Continuity & Emergency Planning, 3 (1), 47-54 (2008)
https://doi.org/10.69554/HMJW8625

Abstract

Before being released, all cargo crossing Australian borders must be reported, riskassessed for prohibited goods and revenue matters, and cleared by the Australian Customs Service and Australian Quarantine and Inspection Service. These functions are normally handled by a sophisticated IT system — the Integrated Cargo System — and through industry IT systems provided by software developers. The business continuity plan (BCP) is designed to meet the loss of normal processes across the total cargo reporting process. This includes the partial or full loss of the Customs IT system and/or industry IT systems plus any failure of internet and communication lines. It also provides an avenue for ‘Urgent Customs Clearance’ and other ad-hoc reporting transactions. The BCP was developed following the disastrous implementation of the Integrated Cargo System in 2005 and the failure of the previous BCP, resulting in significant loss of public and government confidence in the Customs service. Since its implementation in December 2006, the new BCP has on all occasions successfully facilitated the reporting and clearance of legitimate cargo until normal services have been restored. Australian industry is very happy with the flexibility and workability of the BCP and with the additional support material available.

Keywords: cargo; Integrated Cargo System (ICS); industry; peak industry bodies; prohibited imports/exports; border control

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Author's Biography

Glenn Thornton left the Australian Public Service (APS) in 2007 to commence work with Ascent Governance, a Canberra-based management and financial audit and consulting company. Glenn is the senior manager responsible for ‘business transformation’, which includes organisation and workflow design reviews, business continuity planning and implementation, change management facilitation and related functions and projects. Glenn’s expertise has been developed from 30 years’ experience in the APS, where he was primarily employed as a change agent and management consultant, mainly within the Department of Defence and the Australian Customs Service.

Citation

Thornton, Glenn (2008, October 1). An innovative, flexible and workable business continuity plan: Case study of the Australian Customs Service Cargo BCP. In the Journal of Business Continuity & Emergency Planning, Volume 3, Issue 1. https://doi.org/10.69554/HMJW8625.

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cover image, Journal of Business Continuity & Emergency Planning
Journal of Business Continuity & Emergency Planning
Volume 3 / Issue 1
© Henry Stewart
Publications LLP

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