Transitioning from incident to crisis management to continuity of operations
Abstract
This paper explores the phases of emergency management following an incident through to continuity of operations. It summarises many of the obvious but often missed problems while responding to and recovering from an incident. The authors discuss what they feel is the key step in managing any incident or crisis — setting up the response quickly and correctly from the very beginning. They give insight about how to bring the right people into the room, how to communicate effectively throughout the incident and, most importantly, when to pull in the business continuity personnel so they can begin assessing the situation to ensure a smooth transition between phases and teams.
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Author's Biography
Robert S. Cook is an independent international consultant with CDEX International and the former Head of Global Emergency Response for a Fortune 500 corporation. Mr Cook is a Certified Business Continuity Planner (CBCP) through Disaster Recovery Institute International and a Certified Emergency Manager (CEM) with the International Association of Emergency Managers. He is also a Homeland Security Exercise and Evaluation Professional (HSSEP) and Incident Command System instructor. He holds two bachelor’s degrees from the State University of New York and a master’s degree from American Military University. His work has been published in various international publications and he has spoken at multiple national conferences on emergency management, business continuity, crisis management and incident management.
Raelene Anderson is the manager of enterprise business resilience for Delta Dental. She has extensive experience in both the public and private sector, having been the Global Director for Applied Materials’ Emergency Response and Business Continuity Programs, the Manager of Solectron’s Global BCP Program and the Emergency Manager for the City of Sunnyvale California. Ms Anderson is a Master Business Continuity Professional (MBCP) through Disaster Recovery International and a Certified Emergency Manager (CEM) with the International Association of Emergency Managers. Ms Anderson has spoken at multiple national conferences on business continuity and crisis management.
Citation
Cook, Robert S. and Anderson, Raelene (2020, September 1). Transitioning from incident to crisis management to continuity of operations. In the Journal of Business Continuity & Emergency Planning, Volume 14, Issue 1. https://doi.org/10.69554/CICZ6760.
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