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Coping with digital disruption: Adapting to a changing operating model
While technological disruption is increasing at an accelerated pace, disruption can still be anticipated and managed. No single approach to innovation will work for every business; each organisation needs to understand its respective needs and strategies to recognise what the best outcome for them will be. Innovation comes in many shapes and forms; therefore, having the right framework and operating model for the organisation to respond to change is critical. This paper discusses how to proactively read the signs and consider how the organisation may invest in disruption.
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Richard Anton is Chief Operations Officer at CIBC Mellon. Richard is responsible for the direction of the Client Service Delivery (operations) department at CIBC Mellon, including client and adviser services, institutional and pension accounting, custody operations, business initiatives and support, cash management, reconciliation and compliance and pension benefit services. He also oversees CIBC Mellon’s client integration (new business onboarding) activities and online client information delivery systems. Richard has more than 20 years of experience in financial services.