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Case study

Coordinating management disciplines to build operational resilience in response to a major crisis situation

Marcin Drachal
Journal of Business Continuity & Emergency Planning, 11 (2), 174-183 (2017)
https://doi.org/10.69554/NGHI6877

Abstract

Using case studies of the Ebola outbreak in Western Africa in 2014, and the terrorist attacks in Paris and Brussels in 2015 and 2016 respectively, this paper demonstrates how various resilience-related corporate functions contributed to effective crisis response. This paper describes the logical order of actions taken in each of the cases, and how the organisation prioritised its assets and coordinated activities to ensure the response was adequate, efficient and timely. The article demonstrates how business continuity, physical security, threat management, security intelligence and incident management worked together to support the organisation’s crisis management structures in complex crisis situations.

Keywords: case study; resilience; pandemic; terrorism; crisis; coordination

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Author's Biography

Marcin Drachal is responsible for global business continuity management at JLL Business Services. Prior to this, he held various positions at the Royal Bank of Scotland, including responsibility for corporate security, business continuity and business resilience. Marcin’s educational background is in security and terrorism threat analysis, and he has professional accreditation from the Business Continuity Institute and ISO 22301 Lead Auditor certification. He presented papers at the BCI World Conference in London in 2012 and 2016.

Citation

Drachal, Marcin (2017, December 1). Coordinating management disciplines to build operational resilience in response to a major crisis situation. In the Journal of Business Continuity & Emergency Planning, Volume 11, Issue 2. https://doi.org/10.69554/NGHI6877.

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cover image, Journal of Business Continuity & Emergency Planning
Journal of Business Continuity & Emergency Planning
Volume 11 / Issue 2
© Henry Stewart
Publications LLP

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