A roadmap to measure and achieve enterprise operational resiliency
Abstract
This paper presents a case study of how a multinational company researched and implemented a model for business continuity maturity measurement. While most best practices, standards and guidelines discuss what needs to be done, this tool takes it to the next step, measuring how well the project application is progressing. The techniques described can be applied to almost any benchmarking tool that is currently available. The case study describes customisation opportunities for usage elsewhere within the organisation and the process of developing a roadmap to enable a focused crisis management and business continuity improvement programme. A gap analysis is key to the development of the roadmap to ensure focus on the right activities.
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Author's Biography
Karen Dye is Director of the Crisis Management, Emergency Response and Business Continuity Programmes for the Sun Microsystems Risk Management division. Ms Dye is a Certified Business Continuity Planner, Business Continuity Institute Member, and a Certified Business Continuity Maturity Model Assessor. She earned her undergraduate degree from the University of San Francisco and her MBA from Pepperdine University. She is a current member of the Business Recovery Manager’s Association and served on their Board of Directors from 1998 to 2003. She is also a member of the Phoenix Chapter of the Association of Contingency Planners, International Association of Emergency Managers and the Risk and Insurance Management Society.
Margaret Langsett is Executive Vice President for Virtual Corporation, which she co-founded in 1994. Ms Langsett has over 25 years of experience in business continuity, methodology training and support, and programme content development. She is a Certified Business Continuity Maturity Model Assessor and Licensed BCMM Trainer. She is frequent speaker on business continuity, crisis management, security management and technology recovery topics. In addition to her corporate responsibilities and extensive marketing background, she was Project Manager for the creation of the Business Continuity Maturity Model and is responsible for its global distribution.
Citation
Dye, Karen and Langsett, Margaret (2008, October 1). A roadmap to measure and achieve enterprise operational resiliency. In the Journal of Business Continuity & Emergency Planning, Volume 3, Issue 1. https://doi.org/10.69554/GNOD1218.
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