A roadmap to measure and achieve enterprise operational resiliency

Author's Biography

Karen Dye is Director of the Crisis Management, Emergency Response and Business Continuity Programmes for the Sun Microsystems Risk Management division. Ms Dye is a Certified Business Continuity Planner, Business Continuity Institute Member, and a Certified Business Continuity Maturity Model Assessor. She earned her undergraduate degree from the University of San Francisco and her MBA from Pepperdine University. She is a current member of the Business Recovery Manager’s Association and served on their Board of Directors from 1998 to 2003. She is also a member of the Phoenix Chapter of the Association of Contingency Planners, International Association of Emergency Managers and the Risk and Insurance Management Society.

Margaret Langsett is Executive Vice President for Virtual Corporation, which she co-founded in 1994. Ms Langsett has over 25 years of experience in business continuity, methodology training and support, and programme content development. She is a Certified Business Continuity Maturity Model Assessor and Licensed BCMM Trainer. She is frequent speaker on business continuity, crisis management, security management and technology recovery topics. In addition to her corporate responsibilities and extensive marketing background, she was Project Manager for the creation of the Business Continuity Maturity Model and is responsible for its global distribution.