Wheels, hubs and spokes: Incorporating a scorecard into a business continuity programme

Abstract

A scorecard can provide much more than periodic measurements; it can actually serve as the ‘hub’ of a programme. By taking a strategic look at what one is trying to accomplish, using consistent messaging, following a flexible but defined process and creating an actionable report for the senior leadership, a programme can be built that not only gets attention but is also efficient and effective. The scorecard establishes accountability and consistency while creating a brand for a business continuity programme.