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Improving disaster outcomes with better decision making
Journal of Business Continuity & Emergency Planning,
11
(3),
279-286
(2018)
Abstract
Decisions made in an emergency can improve or exacerbate the outcome of the event. Making complex decisions in high-stress circumstances is not easily done without prior training. Understanding how people process information under stress, and how decisions are affected by bias, can lead to better decision making. This paper examines how risk communication lessons from sense-making research and cockpit resource management can be applied to business and industry to improve emergency and disaster outcomes.
Keywords: sense-making; risk communication; crew resource management; normalcy bias; emergency training; business continuity; disaster decision making
The full article is available to subscribers to the journal.
Author's Biography
Ronda Oberlin is a Certified Floodplain Manager (CFM) and Certified Emergency Manager (CEM). She has a BA in communications and master’s degrees in emergency management and distance education. She has been with the Lansing, Michigan, Office of Emergency Management since 1999, during which time she has focused on risk and crisis communication. Ronda’s goal is to connect research findings with the people who can put them to practical use. She is the cocreator of www.do1thing.com, which applies findings from communication research and other fields to overcome the barriers that keep individuals and businesses from preparing for emergencies.
Citation
Oberlin, Ronda (2018, March 1). Improving disaster outcomes with better decision making. In the Journal of Business Continuity & Emergency Planning, Volume 11, Issue 3. https://doi.org/10.69554/TIOA5090.
© Henry Stewart
Publications LLP
Publications LLP