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Practice paper

How to deploy online guidance during a major incident

Sooria Balasegaram, Ishani Kar-Purkayastha, Mary E. Bussell, Tim Burns, Neil Hough, Peter Sheridan, Robert Nicolas Gent and Richard Michael Barker
Journal of Business Continuity & Emergency Planning, 5 (3), 257-266 (2011)
https://doi.org/10.69554/UHTD8702

Abstract

The experience of users of the web resource developed by the Health Protection Agency, following the arrival of H1N1 influenza, can be used to formulate criteria for web communication of up-to-date guidance in any incident management. Users participated in an online questionnaire survey. Responses were analysed quantitatively and qualitatively. Seventy-four per cent (95 per cent CI 67-81) of respondents rated the online content as ‘excellent’ or ‘good’, with higher levels of satisfaction among healthcare professionals. Across all respondent categories there was demand for information more specific to their circumstances, alongside implementation of mechanisms such as text and e-mail to alert users to updates of web content. Based on the study findings, several recommendations were made on the use of similar web-based resources in future. With consideration of these recommendations, this strategy of web-based communication can be employed in other high profile incidents requiring a national response.

Keywords: influenza A virus; H1N1 subtype; pandemics; internet; world wide web

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Citation

Balasegaram, Sooria, Kar-Purkayastha, Ishani, Bussell, Mary E., Burns, Tim, Hough, Neil, Sheridan, Peter, Gent, Robert Nicolas and Barker, Richard Michael (2011, October 1). How to deploy online guidance during a major incident. In the Journal of Business Continuity & Emergency Planning, Volume 5, Issue 3. https://doi.org/10.69554/UHTD8702.

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cover image, Journal of Business Continuity & Emergency Planning
Journal of Business Continuity & Emergency Planning
Volume 5 / Issue 3
© Henry Stewart
Publications LLP

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