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How data is reshaping and optimising enterprise-wide onboarding
Journal of Securities Operations & Custody,
11
(3),
233-241
(2019)
Abstract
This paper analyses client onboarding programmes, which have historically been focused on imperatives for regulatory compliance and immediate commercial enablement. In the process of onboarding clients, a vast, valuable dataset is collected and stored, which is often underutilised for further broader commercial purposes. With the advent of new data sources, skilled resources and tooling to harness the power of this dataset, firms can more readily invest in joining and analysing this data, as well as in creating new metadata, to drive initiatives to enhance the client onboarding process, more effectively maintain client data and identify cross-selling opportunities. The paper discusses how investment mutually benefits the firm and its clients to operate more quickly, transparently and with lower cost and creates empowered workforces who make decisions driven by data analysis.
Keywords: reference data; onboarding; lifecycle management; client data; maintenance; cross-selling; ready to trade; blockchain
The full article is available to subscribers to the journal.
Author's Biography
Tange Kristi Kristi Tange is a managing director in the risk division at Goldman Sachs, with responsibility for the firm’s recovery and resolution plans. Previously, she worked in the operations division as Global Head of client onboarding, reference data, liquidity and collateral operations. Prior to that, she held roles in derivatives operations and treasury operations. Kristi joined the firm in 1997 and has worked in Japan, the United States and the United Kingdom.
