The true value and return on investment of business continuity

Abstract

The phrase return on investment (ROI) is commonly heard when groups or organisations attempt to demonstrate the value of a particular activity. ‘Is it good for us?’, ‘Is it worth the investment?’ and ‘Should we continue to fund the endeavour?’ are all valid and important questions. The challenge for business continuity professionals is to address the question, ‘What is the ROI of business continuity?’ in ways that will be meaningful to the person wielding the budget stick. In the ‘olden days’, colleagues would point to their business impact analysis, with pie charts and bar graphs showing the cost of business downtime if an event occurred. They would sit back and say, ‘See? We provide ROI because we addressed The Bad Thing!’. But is that really the best that continuity professionals can do? This paper peels back the question of ROI and addresses the value proposition of business continuity. The goal is to broaden the conversation, by instead of talking about how much money business continuity efforts will save the company, and instead to focus on the value that business continuity provides every day.