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Case study

The New Zealand Parliamentary Counsel Office’s response to the 2016 Kaikōura earthquakes: A case study

Linda-Jane Richan
Journal of Business Continuity & Emergency Planning, 13 (1), 32-39 (2019)
https://doi.org/10.69554/XKXC5159

Abstract

This case study describes how New Zealand’s Parliamentary Counsel Office (PCO) continued to operate at a predefined level under difficult circumstances in 2016, following a major earthquake. It shows how a large seismic event in one part of New Zealand physically impacted its capital city, Wellington, located on another island. Operating from one of the safest and most secure buildings in Wellington, the PCO was completing extensive renovations at the time of the earthquake. Although this raised the disruption level up several notches, it could not be allowed to affect the service it provided to the government. The PCO was flexible in finding solutions to problems created by not having full access to its usual resources for over a week. The technology performed as it should, and key staff across the organisation knew what needed to be done and when it had to be done, with or without reference to the business continuity plans. Despite a successful outcome, certain issues were identified post-incident that needed working on. These issues related to communication between those managing the incident. The lesson here was to make way for people as well as procedure by having (and using) a suitable and robust communications plan. Loss of resources was exacerbated because of the event’s timing. Through goodwill and a bit of luck, the PCO was provided with crucial resources by two nearby government entities.

Keywords: earthquake; government; resources; response; recovery; virtual desktop; communication

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Author's Biography

Linda-Jane Richan is the business continuity, emergency management and protective security adviser at the Parliamentary Counsel Office in Wellington, New Zealand. Linda-Jane is a steering committee member of the Government Sector Business Continuity Group, and has been a member of the Business Continuity Institute since 2013. Prior to this, she was a departmental manager at the University of Otago, Wellington. Linda-Jane holds a bachelor of commerce degree in organisational management from University of Canterbury, Christchurch, and an advanced diploma in creative writing.

Citation

Richan, Linda-Jane (2019, September 1). The New Zealand Parliamentary Counsel Office’s response to the 2016 Kaikōura earthquakes: A case study. In the Journal of Business Continuity & Emergency Planning, Volume 13, Issue 1. https://doi.org/10.69554/XKXC5159.

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cover image, Journal of Business Continuity & Emergency Planning
Journal of Business Continuity & Emergency Planning
Volume 13 / Issue 1
© Henry Stewart
Publications LLP

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