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Case study

Business continuity and risk management at a strategic level: Case study of the Flemish government

Joris Bouve, Herman-Peter Steens and Martin Ruebens
Journal of Business Continuity & Emergency Planning, 11 (3), 223-231 (2018)
https://doi.org/10.69554/OROD5240

Abstract

The Flemish government comprises a number of different departments and agencies with the autonomy to optimise their service level in a proactive and resilient manner. Recently, the Flemish government defined four organisational values: openness, decisiveness, trust and agility. In addition, the Internal Audit Agency developed guidelines concerning internal control and organisational management, in which risk management was emphasised. In combination with goal setting and process management, this paper considers risk management as a starting point for the overall management of Flemish government entities. The paper then develops tools to support the establishment of business continuity and risk management processes. These tools fit into the organisation’s strategic framework and are easy to understand, pragmatically designed and flexible in their use. The paper goes on to illustrate how the Department of the Chancellery and Public Governance is implementing BCM and risk management, and how it is integrating BCM, risk management and crisis management. It will then focus on the Flemish government’s long-term strategy across the boundaries between the different entities and the question of how risk management can become a useful tool for policy makers.

Keywords: BCM; risk management; strategy; tool

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Author's Biography

Joris Bouve is Crisis Manager of the Government of Flanders Crisis Centre and policy adviser in the fields of BCM, risk management and crisis management for the Government of Flanders Department of the Chancellery and Public Governance. He has ISO 31 000 certification and is an Associate Member of the Business Continuity Institute. He has master’s degrees in agricultural sciences and environmental sciences from Ghent University.

Herman-Peter Steens is Crisis Manager of the Government of Flanders Crisis Centre, part of the Department of the Chancellery and Public Governance. He is a certified Expert Risk Officer with ISO 31 000 certification and is also an Associate Member of the Business Continuity Institute. He has an MSc in physics from the Catholic University of Louvain and an MScE in physics from the University of Ghent.

Martin Ruebens is Secretary-General of the Government of Flanders Department of the Chancellery and Public Governance. He is also Chairman of the Flemish Public Administration Board and Member of the Flemish Administration Audit Committee. Martin is Visiting Professor on Public Management at the KU Leuven Public Governance Institute. He has a master’s degree in sociology and criminology and a PhD in social sciences.

Citation

Bouve, Joris, Steens, Herman-Peter and Ruebens, Martin (2018, March 1). Business continuity and risk management at a strategic level: Case study of the Flemish government. In the Journal of Business Continuity & Emergency Planning, Volume 11, Issue 3. https://doi.org/10.69554/OROD5240.

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cover image, Journal of Business Continuity & Emergency Planning
Journal of Business Continuity & Emergency Planning
Volume 11 / Issue 3
© Henry Stewart
Publications LLP

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