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Best practices for implementing, testing and using a cloud-based communication system in a disaster situation
This paper sets out the basics for approaching the selection and implementation of a cloud-based communication system to support a business continuity programme, including: •consideration for how a cloud-based communication system can enhance a business continuity programme; •descriptions of some of the more popular features of a cloud-based communication system; •options to evaluate when selecting a cloud-based communication system; •considerations for how to design a system to be most effective for an organisation; •best practices for how to conduct the initial load of data to a cloud-based communication system; •best practices for how to conduct an initial validation of the data loaded to a cloud-based communication system; •considerations for how to keep contact information in the cloud-based communication system current and accurate; •best practices for conducting ongoing system testing; •considerations for how to conduct user training; •review of other potential uses of a cloud-based communication system; and •review of other tools and features many cloud-based communication systems may offer.
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Dale Makowski is the Corporate Business Continuity Management (BCM) Coordinator for Eastern Bank in Lynn, MA. She is responsible for overseeing and coordinating the BCM efforts of over 50 individual departments and over 100 branches at Eastern Bank as well as Eastern Insurance Group, LLC (a subsidiary of Eastern Bank) for disaster and emergency events as well as corporate office closings due to inclement weather. She also leads the corporate Business Continuity Management Committee. In 2013 Dale received her Certified Business Resiliency Manager and Certified Business Resiliency Information Technology certifications. Dale graduated from Roger Williams University and earned a bachelor of science degree in business administration. She is a board member of the New England Chapter of Risk Management Association and serves as the Secretary on the Board of Directors for the House of Hope and House of Hope Housing in Lowell, MA.
CitationMakowski, Dale (2016, June 1). Best practices for implementing, testing and using a cloud-based communication system in a disaster situation. In the Journal of Business Continuity & Emergency Planning, Volume 9, Issue 4.