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Practice paper

A metrics framework to get and keep management engaged

Scott Ream and Shane Mathew
Journal of Business Continuity & Emergency Planning, 11 (4), 298-308 (2018)
https://doi.org/10.69554/VOTA9018

Abstract

Conferences and webinar presentations regularly extol the importance of executive support when building a successful, sustainable business continuity, IT disaster recovery, crisis or emergency management programme. When executives are engaged, it is a beautiful thing. One feels empowered and appreciated. Then one day, it is gone. Or worse, it was never there. Was it somebody’s fault, or was it some other factor? Business continuity management (BCM) practitioners monitor the progression of their efforts and quality of results through metrics. However, which metrics or key performance indicators provide the greatest value, particularly in the context of gaining and keeping executive support? This paper reviews several traditional metrics models, assessing both the positive and negatives that each offer. This is followed by an in-depth overview of the Business Continuity Maturity Model (BCMM), a publicly-available organisation resilience programme assessment tool that, when applied effectively, provides a rigorous framework for programme assessment and ongoing metrics reporting. This is followed by an analysis of the models, and recommendations on the use of metrics to tell a resiliency story that demonstrates value.

Keywords: business continuity; organisational resilience; metrics; programme assessment; programme maturity; executive support; executive sponsor

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Author's Biography

Scott Ream is Co-founder of Virtual Corporation. He has a background in information technology and business process re-engineering. In 2003, he introduced the Business Continuity Maturity Model® (BCMM®) based on seven years of industry research. This landmark model provides an objective measure of organisational development and staff skill in business continuity implementation and ‘state-of-preparedness’.

Shane Mathew is the leader for professional services at Virtual Corporation. His previous roles include responsibility for the creation and management of organisational resilience efforts for the retail pharmacy division of DaVita, the renal services and healthcare company; consultancy work; and safety and risk management leader for major medical centres in the Dallas/Fort Worth area. Shane is a Certified Business Continuity professional.

Citation

Ream, Scott and Mathew, Shane (2018, June 1). A metrics framework to get and keep management engaged. In the Journal of Business Continuity & Emergency Planning, Volume 11, Issue 4. https://doi.org/10.69554/VOTA9018.

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cover image, Journal of Business Continuity & Emergency Planning
Journal of Business Continuity & Emergency Planning
Volume 11 / Issue 4
© Henry Stewart
Publications LLP

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