Thematic analysis on AI integration in scalable service-oriented supply chain handling
Abstract
As supply chains become increasingly complex and consumer-centric, the demand for intelligent, adaptable, and scalable technology has significantly increased. This paper examines the impact of artificial intelligence (AI) technologies such as predictive analytics, dynamic routing, automated sorting, and real-time tracking on material handling and logistics operations. The study identifies significant themes and trends in innovation across academic and industrial sectors through a comprehensive literature evaluation and bibliometric analysis. The main results show that using AI in service-based supply networks improves their ability to grow, work more efficiently, and make decisions quickly. Case studies from leading logistics platforms demonstrate how AI can enhance process responsiveness, reduce human labour, and optimise resource use. The research has tangible implications for supply chain managers and governments seeking to implement AI-driven solutions to optimise future logistics. The findings serve as a foundation for further research on enhancing the intelligence of supply networks. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.
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Author's Biography
Prof Dr Kiran Kumar Thoti is a distinguished academician, researcher, and academic leader with over 17 years’ experience in higher education, spanning teaching, research, and institutional administration. He currently serves as Professor and Dean of Management Studies at Vidya Vikas Institute of Engineering and Technology, Mysuru, where he provides strategic direction for academic programmes, fosters research excellence, and ensures quality standards aligned with the University Grants Commission (UGC) and the All India Council for Technical Education guidelines. He holds a PhD in human resource management from Universiti Malaysia Kelantan, Malaysia, along with an MBA and a bachelor’s degree in production engineering, reflecting a strong interdisciplinary foundation. Kiran has held key academic and leadership roles across reputed institutions in India and Malaysia, contributing significantly to curriculum design, accreditation processes, and doctoral research development. A prolific scholar, he has published 172 research works, including Scopus, ABDC, Web of Science, and UGC Care-indexed publications, and authored multiple books and textbooks. He has also secured funded research grants and earned several professional certifications from premier institutions. Recognised for his commitment to academic excellence and quality enhancement, Kiran actively engages in conferences, training, and consultancy, contributing to industry–academia collaboration and sustainable institutional development.
