Book excerpt: The Birth of Agentic AI: A Convergence of Powers
Abstract
This paper is an excerpt from ‘Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life’ by Bornet et al. (DOI: 10.1142/14380). It examines how agentic artificial intelligence (AI) has emerged from the convergence of two previously independent technological streams: the rapid evolution of large language models (LLMs) and the maturation of automation technologies, from early robotic process automation (RPA) to contemporary intelligent automation. The excerpt traces the historical development of both streams, illustrating how advances in neural networks, transformerbased language models and workflow automation have progressively removed barriers between ‘understanding’ and ‘doing’. It discusses the significance of early LLM-based agent frameworks, such as Modular Reasoning, Knowledge, and Language (MRKL), ReAct and Toolformer, which introduced mechanisms for tool use, reasoningaction loops and external system interaction. The excerpt also provides an overview of the fastgrowing agentic AI market, outlining emerging categories of platforms and agent types. As a whole, the excerpt provides foundational context for understanding how agentic AI systems have become technically feasible and why they represent a new phase in AI capability. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.
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Author's Biography
Jochen Wirtz is Vice Dean MBA Programs and Professor of Marketing at the National University of Singapore. He is a leading authority on services marketing and management with over 200 publications. His 20-plus books include ‘Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work, and Life’ (2025), ‘Services Marketing: People, Technology, Strategy (9th edition, 2022), and Essentials of Services Marketing’ (4th edition, 2023). With translations and adaptations for over 28 countries and regions and combined sales of over 1.2 million copies, they have become globally leading services marketing textbooks.
Pascal Bornet is an award-winning expert, author and keynote speaker on artificial intelligence (AI) and automation, with over 2 million social media followers. Regularly ranked as one of the top 10 global AI and automation experts, he developed his expertise through over 20 years at McKinsey and Ernst & Young (EY) implementing AI initiatives for hundreds of organisations worldwide. Pascal advocates for making our world more human through technology. He authored best-sellers ‘Intelligent Automation’, ‘Agentic AI’ and ‘Irreplaceable’, and his work has been featured in Forbes, Bloomberg and The Times. He lectures at universities and advises companies and startups.