Balancing efficiency and innovation : Evolving the operating model in securities services
Abstract
This paper explores the evolving challenge in securities operations — how institutions can simultaneously simplify legacy infrastructure and implement advanced capabilities to support modern demands. Drawing from real-world client engagements and transformation programmes, the paper outlines how organisations can balance operational consolidation with innovation. It emphasises the importance of data governance, modular technology architecture, artificial intelligence (AI) integration, regulatory resilience and talent strategy. With in-depth analysis and actionable guidance, the paper illustrates how asset managers, pension plans, custodians and service providers can redesign their operating models to deliver long-term scalability, resilience and competitive differentiation in an increasingly complex financial environment. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/.
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Author's Biography
Richard Anton is Chief Client Officer at CIBC Mellon, with overall responsibility for the company’s relationship management, product development, strategic client solutions, corporate communications and marketing activities. He is also a member of the company’s leadership team. Richard has more than 30 years’ experience in asset servicing and investment operations. He previously served as Chief Operations Officer (COO), where he was responsible for investment operations, client service delivery and operational transformation. As Chief Client Officer, Richard’s primary focus is on helping clients achieve operational transformation built on the powerful foundation of solutions available from CIBC Mellon, its parent companies and a growing array of allied technology providers. Canadian market expertise and focus on advancing investment operations innovation has helped clients understand and undertake their toughest transformation challenges. Prior to joining CIBC Mellon in 2014, Richard was COO of State Street Cayman. He holds a Bachelor of Commerce degree from Toronto Metropolitan University (TMU, formerly Ryerson University). He is a proud advocate for inclusive and accessible youth sports, serving on the board of directors for Bay Street Hoops, as well as the board of directors for Young People’s Theatre. He is also a member of the advisory board for TMU’s School of Accounting and Finance. In 2019, Richard was awarded the G. Raymond Chang Outstanding Volunteer Award by TMU.
