Prof. Richard Oliver Professor of Management, Vanderbilt University, USA

Richard L. Oliver, who sadly passed away in 2016, was emeritus professor at Vanderbilt’s Owen Graduate School of Management and a world-renowned researcher and writer on satisfaction and post purchase processes. He is the author of Satisfaction, A Behavioral Perspective on the Consumer (Irwin/McGraw-Hill, 1997) and numerous articles on the... read moretopic. He held the position of Fellow of the American Psychological Association for his work in the area. Having taught at the Wharton School, University of Pennsylvania, and Washington University in St. Louis prior to joining Vanderbilt, he retired in 2009 after almost 20 years at the Owen School of Management.