Mr. Alec Dalton Executive Director, Accelerating Leaders, USA

A passion for five-star service fuels Alec Dalton’s leadership in customer experience and quality management. His background ranges from operating five luxury hotels to holding various corporate positions with industry leaders including The Ritz-Carlton Hotel Company and The Walt Disney Company. As Executive Director of Accelerating Leaders, Alec provides management... read moreconsulting partnership across the service industries. Additionally, Alec teaches hospitality, conducts research, and engages in industry relations with a courtesy appointment in Florida International University’s Chaplin School of Hospitality and Tourism Management. The International Hospitality Institute previously ranked Alec among the “100 Most Inspirational People in Global Hospitality & Travel.” He co-authored the first two books in the best-selling series "Customer Experience," as well as the textbook "Operations Management in the Hospitality Industry." He serves on boards of the Customer Institute, HorizonCX, and Hospitality Internships, judges several international customer-centricity awards, and is a frequently sought speaker on CX, quality strategy, and hospitality management. Ultimately, Alec enjoys helping brand-names and boutique businesses, non-profits, and governments set new standards for service excellence.