Ms. Ann Marie Stagg Contact Center Management Association, UK

Ann-Marie is the current Chair of the CCMA and a Vice President of ECCCO. Ann-Marie is the Head of Insurance Services at Co-operative Financial Services and has worked for a number of blue-chip organizations including the Automobile Association, Vertex, Scottish Power, Citibank and Brakes. Winner of the CCMA Call Center... read moreManager of the Year in 1998 and the 2003 European Call Center Professional of the Year; Ann-Marie was named European Call Center Industry Champion in 2006 by a panel of 20 independent judges.