Mr. Steve Shellabear Principal Consultant, Dancing Lion Training & Consultancy Ltd., UK

Steve Shellabear is Principal Consultant with Dancing Lion Training & Consultancy Ltd.
He specializes in customer service, advanced communication, call and contact centres, change management and people development. Steve has a breadth of experience in business having been Managing Director and Principal Consultant at Dancing Lion since it was... read morefounded in 1999. He is a veteran of the contact center industry and has held senior positions in multinationals where he has been responsible for implementing company wide quality and skills development programs to increase customer satisfaction.
He has clients in the finance sector, IT, telecommunications utilities and local government and has worked in the Middle East, Malaysia and Sweden. Steve is currently completing a PhD in research methods and in 2001 he was certified as a Master Practitioner in Neuro Linguistic Programming. Steve has written many articles for journals on human resources, customer service, culture, performance management and the role of the trainer as a change agent.