Ms. Francoise Tourniaire Founder and Principal, FT Works, USA

Francoise Tourniaire is the Founder and Principal of FT Works, a consultancy firm that specializes in helping technology companies create and grow their support operations. Prior to founding FT Works, she was the VP of Worldwide Services at Scopus, now Siebel, a CRM vendor. She's the author of The Art... read moreof Software Support, Just Enough CRM and Collective Wisdom: Transforming Support through Knowledge.