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Mr. Robert Spector Author and keynote speaker, USA2 Talks
Robert Spector is a U.S.-based international keynote speaker, thought leader, and author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. He is also the author of Amazon.com: Get Big Fast—the definitive story of the origins of Amazon, which has been translated... read moreinto 18 languages. His forthcoming book is The 120-Year-Old Startup: The Nordstrom Way to Embracing Change, Challenges and Customer Service.